SHIPPING

Bedquest Limited provides Free standard shipping for all purchases.

Standard shipping takes 5 to 7 business days from 5pm GMT on the date your order is placed and paid.

We currently do not offer expedited shipping. In some cases, we may be able to accommodate expedited shipping. If you are in need of expedited shipping please contact us PRIOR to placing and paying for your order.

We currently only ship to PayPal verified UK addresses. We do not ship to other territories

Please note: order processing at eBay takes place Monday through Friday, when your item will be processed for shipping.

P.O. Boxes & BFPO addresses. In addition, any APO/FPO mail system we presently do not ship to the US, not to forces outside the UK

We cannot ship orders to P.O. boxes. Orders cannot be placed with a P.O. Box and BFPO shipping address. Before you order and to make sure package contents arrive in good shape, take into consideration the destination location. Electronics can be damaged.

DELAYED SHIPMENTS

Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Please reach out to our Customer Services Team at info@bedquest.co.uk, via chat on our site, or via our online form if you are experiencing delays or have questions about the status of an order, an agent can look into this for you and provide you the most up to date delivery information.

TRACKING INFORMATION FOR OVERSIZED AND FREIGHT DELIVERIES

Please note, tracking information for freight deliveries may not show movement as soon as it is provided. Initially, tracking information will show "Order Registered" but will not show movement until it reaches the shipper's Hub for mid-transit inspection. Until it is scanned, the shipper is not going to have a record of your order. Once it is scanned your tracking will reflect when it was picked up, scanned, and typically will show estimated transit information. From there, shipments will start transit to the local terminal closest to you and the tracking will reflect that movement. Once it arrives locally, the shipper will give you a call to schedule the delivery with you at your convenience.

DAMAGED OR DEFECTIVE ITEMS

If your orders is delivered via carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify customer services within 48 hours. If your item is being delivered with an oversize package, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier. If the receipt from the carrier is signed and issues are not notated, Bedquest Ltd is not responsible for any defects or damages found after delivery is completed.

If the carrier deliveries arrive with evidence of damage, customers must notify customer services within 3 business days of original delivery date.

Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

If you have received item(s) that are incorrect and not as indicated on your purchase receipt, please notify customer services team within 3 days to initiate a replacement request.

Any notifications or damage claims initiated outside of the above-referenced time frames will not be honoured. We cannot process a claim or issue a return on lighting, rugs or any items that have been installed.

LOST PARCELS

In the event that the package is not received or lost in transit, but shows delivered to the shipping address associated with the order, Bedquest Ltd will not be liable for non-receipt of goods or replacement of goods. Bedquest Ltd will assist in filing a trace and claim with the respective carrier to assist client in locating lost parcels.